System logs: Ability to view system information and logs to diagnose issues.Technicians can also see all running processes in a clear and easy-to-use dashboard and stop them if needed.
This includes connectivity settings such as setting up Wi-Fi.
Full access to device settings: Technicians can access and configure remote devices.Real-time screenshots: Mobile users can take real-time screenshots of the problem on their device which will automatically be sent to the technician resulting in easy to share information.Chat: Technicians can chat with mobile users to quickly diagnose issues without the need for a phone call or text message.File transfer: Easy file transfer from or to the mobile device.This feature is available for the following devices: Samsung, Sony, Alcatel One Touch / TCL, Lenovo, Asus (for business customers only), Caterpillar / CAT® B15, Prestigio, Archos, Unitech, ODYS and others. Remote Control: Technicians can remotely control the mobile device from their workstation just as if it was in their hands.TeamViewer QuickSupport gives mobile users the following features:
Full remote control has been already available for mobile devices from Samsung, Sony and others. It is designed for IT support teams to quickly and easily diagnose and fix problems with these mobile devices while employees are offsite.
The popular app TeamViewer QuickSupport allows the remote support of smartphones and tablets via TeamViewer software from any Windows or Mac computer. The update provides the ability to remotely control additional devices including Lenovo, Asus (for business customers only), Caterpillar / CAT®, Prestigio, Unitech and ODYS. Tampa, Florida, Janu– TeamViewer, one of the world’s most popular providers of remote control and online meeting software, extends its mobile device support offering and announced today the availability of its updated app TeamViewer QuickSupport.
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